Order
AP-10482Packed · ships today
Canvas Weekender, Forest, One Size · $128.00
Placed on her phone, Fri Oct 2, 10:42 am. Earlier: AP-10119 (Sep 14), Cove Creek Fleece, size S.
Customers
Customers
One profile per customer, whether they bought online, picked up at a store, or called. Orders and issues roll up here.
Customers · 8
Customer service · one connected record
Don’t make the customer explain the order twice.
CS-5120Chat · 10:51 am · owner Jo A.Waiting on customer
Maya ThompsonBlaze Club since 2022 · [email protected] · 118 Laurel Street, Asheton, NC 28801
Payment
$136.96Paid
$128.00 + $8.96 tax, free UPS Ground over $75. Captured by the external payment provider; Alder & Pine never stores card details.
Shipment
UPS GroundLabel created
1Z 7A4 482 03 1190 4471 6
Carrier pickup about 4:00 pm. Expected Tue Oct 6. If the exchange fleece is packed by 2 pm, it joins this box.
Customer
- Member
- Blaze Club member, 1,040 points
- Orders
- 7 · $1,042 lifetime
- Nearest
- Downtown, 1.2 miles
- Contact
- Order updates by text
Messages
- Maya · Today, 10:51 amCan the Weekender ship together with my exchange fleece?
- Alder & Pine (Jo) · Today, 11:04 amYes. Your exchange fleece (size M) is being prepared now. If it’s packed by 2 pm it goes in the same box as the Weekender; if not, they ship in two boxes at no extra charge. Either way you’ll get one text with both tracking links.
Return status
RT-2301Exchange being prepared
Cove Creek Fleece · Forest · S from AP-10119: Ran small; exchanging for M. Received at the Fulfillment Center Oct 1, unworn. Your Weekender (AP-10482) can ship in the same box if the fleece is packed by 2 pm today. Otherwise it ships in two boxes at no extra charge.
- Return requestedSep 28
- Received at fulfillment centerOct 1
- Exchange being preparedOct 2
- Exchange shippednext
Store: what Maya sees on her order page · open the case · return RT-2301
Maya Thompson
Blaze Club · customer since 2022 · Online only
7Orders
$1,042Lifetime
1Open
Orders · 3
- AP-10482 Packed · ships todayCanvas WeekenderFri Oct 2, 10:42 am · $136.96 · Ship · GroundShipment 1Z 7A4 482 03 1190 4471 6
- AP-10119 DeliveredCove Creek FleeceSep 14, 7:26 pm · $95.23 · Ship · Ground
- AP-10201 DeliveredHollis & Hart Merino Trail Sock, Bloom Trail CapSat, Sep 26 · $53.50 · Pickup in Downtown Store
Returns · 1
- RT-2301 Exchange being preparedCove Creek Fleece · Forest · S · Ran small; exchanging for M · Exchange
Previous interactions
- TextPacked and labeled: ships today (AP-10482)
- OrderAP-10482 packed by Marcus H.; label created 12:22 pm
- ChatCS-5120 answered by Jo: exchange fleece ships in the same box if packed by 2 pm
- ChatCS-5120: “Can the Weekender ship together with my exchange fleece?”
- OrderAP-10482 placed on mobile: Canvas Weekender, Forest
- ReturnRT-2301 received at the Fulfillment Center; exchange fleece (M) being prepared
- OrderAP-10119: Cove Creek Fleece, Forest, size S
Account details
- [email protected]
- Phone
- (828) 555-0147
- Blaze Club
- 1,040 points · 210 to next reward
- Nearest store
- Downtown, 1.2 miles
- Addresses
- Home (default): 118 Laurel Street, Asheton, NC 28801Sister’s house: 42 Mill Race Road, Black Mountain, NC 28711
- Messages
- On: Order updates by textOn: Seasonal emailsOn: Saturday hike invitationsOff: Restock alerts for saved items
- Her view
- Open the account page she sees
Notes
1 open case
- Jo A. · Today 11:04 amMaya asked if the Weekender can ship with her exchange fleece (RT-2301). Told her the M fleece goes in the same box if packed by 2 pm; otherwise two boxes, no extra charge.
Prototype: notes stay in this tab