Inventory mismatch · owner North Store leadSystem shows 2 at North Store; shelf count is 1. Count requested.
Order timeline
Placed Wed Sep 30, 7:40 am
Order placed(done)
Online store, pickup selected
CustomerWed Sep 30, 7:40 am
Payment captured(done)
Handled by the external payment provider
Payments
Inventory allocated(done)
1 line reserved at North Store
System
Picked from the floorNow(current)
Picking in progress
Store teamNow · 1d 5h
Ready for pickup(upcoming)
Held at the counter; customer notified by text
Store team
Collected(upcoming)
Confirmation or ID at the counter
Customer
Items · 1
Allocated from
| Product | SKU | Qty | Price | Allocated from |
|---|---|---|---|---|
| Kestrel Ridge 55L BackpackSpruce · M | KR-BP-5055 | 1 | $249 | North Store2 on hand |
- Subtotal
- $249.00
- Shipping
- Pickup, none
- Tax
- $17.43
- Total
- $266.43
Refunds and returns
None on this order yet
- Request from the customer's account or at either store counter, picking lines from this order.
- Receive and inspect: condition and disposition are recorded on the return (Returns).
- Refund and restock post back here: payment status changes and stock returns to the line's location.
Returns open once the order is shipped or collected.
Internal notes
Visible to staff only
No notes yet.
Prototype: notes stay in this browser tab
Same record everywhere
one order
- Customer account: order pageThe customer sees this status and tracking, in plain words, the moment it changes here.
- Customer service: CS-5112Is the Kestrel 55 in at North. The rep sees this order beside the conversation.
- Fulfillment boardCard in Picking, with the same exception flag.
- Inventory1 line reserved at North Store; availability on the storefront already reflects it.
- ReportingCounted in channel sales and in order-to-ship time once shipped.
- Accounting and messagingSale and refund go to accounting nightly; shipped and ready texts fire from this record.
Customer
- Name
- Kim Larsen
- Since
- 2018 · Blaze Club
- [email protected]
- Orders
- 22 lifetime
Payment
- Status
- Paid
- Detail
- Authorized and captured through the external payment provider. No card data is stored by Alder & Pine.
- Total
- $266.43
Pickup
- Method
- Pickup · North
- Inventory
- North Store
- Held at
- North Store counter
Customer messages sent
- EmailYour order is confirmedWed Sep 30, 7:40 am