Order timeline
Placed Today 6:40 am
Order placed(done)
Online store, pickup selected
CustomerToday 6:40 am
Payment captured(done)
Handled by the external payment provider
Payments
Inventory allocated(done)
2 lines reserved at North Store
System
Picked from the floor(done)
5 items pulled at North Store
Store team
Ready for pickup(done)
Held at the counter; customer notified by text
Store team
Collected(done)
Confirmation or ID at the counter
Customer
Items · 5
Allocated from
| Product | SKU | Qty | Price | Allocated from |
|---|---|---|---|---|
| Millrace 10-inch Camp SkilletSeasoned Iron · 10 in | MR-SK-1010 | 3 | $147 | North Store15 on hand |
Gap Creek 4-Person TentForest / Sand · One Size | NF-TN-4402 | 2 | $578 | North Store3 on hand |
- Subtotal
- $725.00
- Shipping
- Pickup, none
- Tax
- $50.75
- Total
- $775.75
Refunds and returns
None on this order yet
- Request from the customer's account or at either store counter, picking lines from this order.
- Receive and inspect: condition and disposition are recorded on the return (Returns).
- Refund and restock post back here: payment status changes and stock returns to the line's location.
Internal notes
Visible to staff only
No notes yet.
Prototype: notes stay in this browser tab
Same record everywhere
one order
- Customer account: order pageThe customer sees this status and tracking, in plain words, the moment it changes here.
- Customer service viewReps see this order next to the customer's cases; no second lookup.
- Fulfillment boardCard in Delivered, with the same exception flag.
- Inventory2 lines reserved at North Store; availability on the storefront already reflects it.
- ReportingCounted in channel sales and in order-to-ship time once shipped.
- Accounting and messagingSale and refund go to accounting nightly; shipped and ready texts fire from this record.
Customer
- Name
- Devon Price
- Account
- Profile not in this sample
Payment
- Status
- Paid
- Detail
- Authorized and captured through the external payment provider. No card data is stored by Alder & Pine.
- Total
- $775.75
Pickup
- Method
- Pickup · North
- Inventory
- North Store
- Held at
- North Store counter
Customer messages sent
- EmailYour order is confirmed6:40 am
- TextYour order is ready for pickup6h 00m
- TextYour order shipped: track it hereOn label purchase
