Payment review · owner FinanceBilling and shipping addresses differ on a $776 order. Awaiting provider decision.
Order timeline
Placed Today 7:02 am
Order placed(done)
Online store, ground shipping
CustomerToday 7:02 am
Payment in reviewNow(current)
Awaiting provider decision
PaymentsNow · 5h 38m
Inventory allocated(upcoming)
3 lines reserved at the Fulfillment Center
System
Picked(upcoming)
4 items
Fulfillment
Packed(upcoming)
Packing slip, care card, returns instructions
Fulfillment
Label purchased, shipped(upcoming)
Ground · 1 package
Shipping tool
Delivered(upcoming)
Carrier delivery scan
Carrier
Items · 4
Allocated from
| Product | SKU | Qty | Price | Allocated from |
|---|---|---|---|---|
 Gap Creek 4-Person TentForest / Sand · One Size | NF-TN-4402 | 1 | $289 | Fulfillment Center11 on hand |
 Hollow Fork 20° Sleeping BagOlive · Regular | AP-SB-5120 | 2 | $358 | Fulfillment Center22 on hand |
 Hollis Two-Burner Camp StoveForest · One Size | NF-ST-7701 | 1 | $129 | Fulfillment Center19 on hand |
- Subtotal
- $776.00
- Shipping
- Free
- Tax
- $54.32
- Total
- $830.32
Refunds and returns
None on this order yet
- Request from the customer's account or at either store counter, picking lines from this order.
- Receive and inspect: condition and disposition are recorded on the return (Returns).
- Refund and restock post back here: payment status changes and stock returns to the line's location.
Returns open once the order is shipped or collected.
Internal notes
Visible to staff only
No notes yet.
Prototype: notes stay in this browser tab
Same record everywhere
one order
- Customer account: order pageThe customer sees this status and tracking, in plain words, the moment it changes here.
- Customer service: CS-5116Why is my order on hold. The rep sees this order beside the conversation.
- Fulfillment boardCard in Paid, with the same exception flag.
- Inventory3 lines reserved at Fulfillment Center; availability on the storefront already reflects it.
- ReportingCounted in channel sales and in order-to-ship time once shipped.
- Accounting and messagingSale and refund go to accounting nightly; shipped and ready texts fire from this record.
Customer
- Name
- Tara Quinn
- Since
- 2021 · Blaze Club
- [email protected]
- Orders
- 9 lifetime
Payment
- Status
- Payment review
- Detail
- Held by the payment provider for review. No card data is stored by Alder & Pine.
- Total
- $830.32
Shipment and tracking
- Method
- Ship · Ground
- Inventory
- Fulfillment Center
- Label
- Not yet purchased
Customer messages sent
- EmailYour order is confirmed7:02 am